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Thank you for reaching out to Events by Erika!
We are so excited to celebrate with you!
Please fill out the form below and we will get back to you as soon as possible. Inquiries sent Friday - Sunday will be responded to early the following week.
FAQ
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DIRECT SUNLIGHT/HEAT
We recommend placing the balloons in shaded areas, as direct sunlight for short periods of time can cause balloons to expand beyond their limits and pop. When purchasing helium designs, we don’t recommend they stay outside in direct sunlight for more than 30 minutes if the weather is over 80 degrees or with no cloud coverage. If you have confetti in your balloons those can turn cloudy if left outside thanks to humidity and science. Darker colors soak up the heat more so if you want your garland to go outside, consider lighter colors. Air filled designs and balloon garlands generally respond to sunlight better than helium designs, but will still oxidize (look matte) quickly after being in sunlight.
WIND
Our balloon weights are not made to withstand medium to strong winds. If left unattended, the balloons can potentially fall off tables or structures they are placed on if not tied down to a permanent object. We will take precaution by double tying our weights but recommend you have additional weigh-down options on hand. We’ve seen customer use pails with sand, bricks, sandbags, etc. to prevent mid-party mishaps. If your party is in a grassy area with soft enough ground, we can provide you with one stake per helium cluster if you would like, just let us know. For garlands, we will take precaution by attaching your garland in as many spots as possible but strong gust of wind can shift the garland during your event. If installed near gardens, light fixtures, brick walls, wooden structures, etc. parts of the garland could bump against them from a strong breeze and cause some of the balloons to pop.
PLEASE NOTE: We will be unable to provide any refunds if any balloons pop after we deliver them safely to your event.
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Events by Erika is not liable for balloons once they are out of our care. Events by Erika uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup.
If command hooks are requested/required for your installation, Events by Erika is not responsible for potential damage to existing structures. Please use caution and follow standard command hook removal suggestions when taking down your garlands. Command Hooks, may not be the best option at every venue. And they will not work on textured walls or in extremely humid rooms.
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Air filled designs have the potential to last WEEKS past their original install date. Balloons will naturally oxidize and slightly shrink due to being 100% latex however the design itself can last up to 14 days or longer.
XL Helium balloons generally stay afloat up to 48 hours, but cannot be guaranteed as it depends on how they are stored (temperature and humidity) and how much weight is hung from them. Non-confetti can last over a week with a special solution per your request! This solution cannot be used with confetti balloons because it will ruin the confetti.
We cannot guarantee your designs will last after our team leaves the venue…We ask that if you must move the balloons, follow your standard balloon protocols – stay away from all sharp, hot things and little people haha! But really, you never know what‘s sticking out of a nice, clean wall so try not to let them bounce off of anything especially brick, wood, hot cars, trees, grass, etc.
Events by Erika will replace any balloons that we pop, but are not responsible for any balloons you pop or let go.